Reliable Help for Long-Term Use
Professional tools require dependable support. We provide guidance for product selection, installation, activation, upgrades, and ongoing use.
Before Contacting Support
Please prepare:
- Your name and email address
- Your Janus edition and version
- Your Windows version
- Your activation code or order information, when relevant
- A clear description of the issue
- The exact wording of any error message
- A screenshot, if it helps explain the problem
Do not send passwords or full payment-card information.
Installation and Setup
Common Topics
- Choosing between Janus Light and Janus 6.4
- Downloading and installing the software
- Antivirus warnings
- Licence activation
- Moving to a new Windows computer
- Upgrading from an earlier edition
- Restoring settings after an upgrade
Contact
For Astroimprint licensing and international enquiries:
For product-specific technical issues: