Reliable Help for Long-Term Use
Professional tools require dependable support. We provide guidance for product selection, installation, activation, upgrades, and ongoing use.
Before Contacting Support
Please prepare:
- Your name and email address
- Your Janus edition and version
- Your Windows version
- Your activation code or order information, when relevant
- A clear description of the issue
- The exact wording of any error message
- A screenshot, if it helps explain the problem
Do not send passwords or full payment-card information.
Installation and Setup
Common Topics
- Choosing between Janus Light and Janus 6.4
- Downloading and installing the software
- Antivirus warnings
- Licence activation
- Moving to a new Windows computer
- Upgrading from an earlier edition
- Restoring settings after an upgrade
When will I receive my Activation Code?
For Janus 6.4, Janus Light, and eligible upgrade orders, the Activation Code is emailed directly by Janus / Astrology House to the email address used for the order, normally within 24 hours after payment confirmation. It is sent separately and is not shown automatically immediately after checkout. Please check your inbox and spam folder. If you have not received it after 24 hours, contact us with your order details.
Contact
For Astroimprint licensing and international enquiries:
For product-specific technical issues: